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Firestreamer-RM Getting Started Guide Firestreamer-RM Home

FAQs - Installation

This page answers the following frequently asked questions. See also the complete list of FAQs.

I can't find the Backup Utility in my Windows XP Home Edition, and I don't have the Windows XP Home Edition CD-ROM.

Contact Microsoft or your computer manufacturer for resolution of this problem. You may also want to search the Internet for download ntbackup.msi.

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The Firestreamer-RM Control Panel reports that the Firestreamer-RM Device Driver is not accessible.

This problem is usually caused by faulty third party software. For more information, see Troubleshooting.

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How do I install my license key?

You receive your license key via email when you purchase a Firestreamer-RM license. Your license key looks as follows.

(begin copy)
--- Firestreamer-RM 2.0 ---
--- License s/n 01238ec3 ---
--- End ---
(end copy)

To install the license key:

  • Select all the text between (begin copy) and (end copy) with the mouse and press Ctrl+C to copy the license key to the Windows clipboard. It is OK if you select some of the text before and after the license key, but be sure to select the entire key as shown above.
  • Open the Firestreamer-RM Control Panel and select the About tab.
  • Click the Enter License Key button.
  • Press Ctrl+V to paste the key into the text window, if it is not already there.
  • Click OK.

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I uninstalled Firestreamer-RM, but the IBM 3480 option is still displayed by the Backup Utility.

The uninstaller removes only the items previously added to your computer by the installer. The IBM 3480 media pool is automatically created by Windows Removable Storage (RSM) once the latter detects the Firestreamer-RM virtual tape drive. RSM does not automatically delete the media pool when the drive is gone. This behavior is by design. There is no harm in having additional media pools registered, even if they are not in use.

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