Support
If you need to contact us, use one of the following methods.
Technical Support Forums
Please post your technical questions about Cristalink products on
our support forums. We promptly answer all forum questions. You may
want to search the forums first to see if your question has already
been answered. In particular, check the relevant FAQ subforum.
Ticket System
If you need to contact us privately, use our ticket system. If you
have not used it before, you will need to register with your email
address. The ticket system eliminates the problem of lost emails.
You can always view your ticket online.
Contact Form
You can also create a ticket in our ticket system by using the contact form.
The form ensures that your inquiry reaches us. However, our reply
may be filtered out by your spam filter, so if you do not receive
an automatic confirmation from us within 30 minutes, please consider
the alternative support options listed above.
Email
You can also create a ticket in our ticket system by writing to support@cristalink.com.
However, your inquiry or our reply may be filtered out by a spam
filter, so if you do not receive an automatic confirmation from us
within 30 minutes, please consider the alternative support options
listed above.
Telephone
Please note that we do not normally provide technical support by
telephone. While you can contact us at our phone
number, we strongly recommend using the alternative support
options listed above. This will ensure that your inquiry is handled
in an efficient, professional and timely manner.
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