Firestreamer Messages

This page provides a reference of the messages generated by Firestreamer.

• Notifications: M005 M006 M008 M012 M013 M015 M016 M017 M018 M019 M020 M021 M022 M023 M024 M025 M026 M027 M028 M029 M030 M031 M032 M033 M034 M035 M037 M038 M039 M801 M802 M803 M804.
• Warnings: W002 W003 W004 W005 W006 W007 W008 W009 W010 W011 W012 W013.
• Errors: E001 E002 E003 E004 E005 E006 E007 E008 E010 E011 E012 E013 E014 E015 E016 E017 E018 E019 E020 E021 E022 E023 E024 E025 E026 E027 E028 E029 E030 E031 E032 E033 E034 E035 E036 E037 E038 E801 E802 E803 E804.

M005: The tape drive reported Medium Changed

The tape drive reported to the backup software that the medium in the drive had changed. This message is normally followed by M006.

M006: The tape drive reported Medium Present

The tape drive began reporting to the backup software that there was a medium in the drive.

M008: The tape drive reported No Medium

The tape drive began reporting to the backup software that there was no medium in the drive.

M012: The end of the medium was reached while writing data

The backup software reached the end of the medium while writing data to the latter.

M013: The medium needs to be formatted

The medium was not formatted.

M015: Data compression is enabled

The tape drive began writing compressed data.

M016: Data compression is disabled

The tape drive began writing uncompressed data.

M017: The EOD mark was successfully written to the medium

The tape drive successfully wrote the end-of-data (EOD) mark to the medium.

M018: The locate operation is complete. <blockCount> defective block(s) were found on the medium

The tape drive detected the specified number of defective data blocks on the medium while performing a locate operation.

M019: Writing at a location which is not BOP or EOD

The backup software began writing data at a tape position which was not beginning-of-partition (BOP) or end-of-data (EOD).

M020: Synchronizing the write cache with the medium

The tape drive began writing memory-cached data to the medium.

M021: The write cache was synchronized with the medium

The tape drive successfully wrote memory-cached data to the medium.

M022: The media map file <fileName> was loaded successfully.

The specified media map file was successfully loaded into the tape library.

M023: The medium has <allocatedBlockCount> allocated and <freeBlockCount> free block(s) in the spare area

The medium's spare area had the specified number of allocated and free blocks. Certain types of media, such as BD, HD DVD and DVD-RAM, support defect management at the hardware level. The media drive may redirect the recording of defective or unreliable areas on the medium to another location, called spare area.

M024: Formatting the medium to enable hardware defect management

The tape drive began formatting the medium to enable hardware defect management. See also M023.

M025: Closing the track on the medium

The tape drive began closing the current track on the medium.

M026: The track on the medium was closed successfully

The tape drive successfully closed the current track on the medium.

M027: Closing the session on the medium

The tape drive began closing the current session on the medium.

M028: The session on the medium was closed successfully

The tape drive successfully closed the current session on the medium.

M029: Formatting the medium

The tape drive began formatting the medium.

M030: Background formatting of the medium has started

The tape drive initiated background formatting of the medium.

M031: The medium was formatted successfully

The tape drive successfully formatted the medium.

M032: The MMC device is connected: <interfaceName>

The specified Multimedia Commands device (for example, a DVD drive) was connected to the computer.

M033: The MMC device is disconnected: <interfaceName>

The specified Multimedia Commands device (for example, a DVD drive) was disconnected from the computer.

M034: The direct-access device is connected: <interfaceName>

The specified direct-access device (for example, a USB external HDD) was connected to the computer.

M035: The direct-access device is disconnected: <interfaceName>

The specified direct-access device (for example, a USB external HDD) was disconnected from the computer.

M037: The changer door is locked

The backup software locked the tape library door to prevent media removal.

M038: The changer door is unlocked

The backup software unlocked the tape library door to allow media removal.

M039: The media in the following changer elements were left in place: <list>

The pieces of media in the specified changer elements were not "reloaded" because they had matching entries in the new media layout.

M801: The Firestreamer Storage Controller is loaded. Interface version: <interfaceVersion>, driver version: <driverVersion>

The Firestreamer Helper Service detected the presence of the Firestreamer Storage Controller driver.

M802: The Firestreamer Storage Controller is unloaded

The Firestreamer Helper Service detected that the Firestreamer Storage Controller driver was unloaded.

M803: The Firestreamer Helper Service has started

The Firestreamer Helper Service was started.

M804: The Firestreamer Helper Service has stopped

The Firestreamer Helper Service was stopped.

W002: Driver Verifier seems to be enabled against the Firestreamer device drivers

Firestreamer detected that Driver Verifier was enabled against the Firestreamer Storage Controller driver. IMPORTANT: Driver Verifier's low resources simulation option, if enabled, will cause malfunction of Firestreamer.

W003: The Hardware Write and Verify option might not be supported by the media drive

The immediately preceding write error was probably caused by the media drive not supporting the Hardware Write and Verify option. Disable the option and repeat the failed operation.

W004: The medium is write protected

The tape drive was unable to write to the medium because of any of the following reasons:

• The medium was marked as read-only in the media map file.
• The medium was write protected at the media drive level. For example, a file medium was located on a read-only network share, or a drive medium had the write protect tab in the locked position.
• The trial period had expired. You need to purchase a license to continue using Firestreamer.
• Firestreamer does not support writing to the medium (for example, the medium was DVD-R/RW as opposed to DVD+R/RW).
• The media drive does not support writing to the medium (for example, a DVD-ROM drive contained a DVD+RW disc).
• The medium was being used by another program.
• The backup software attempted to overwrite previously recorded data on the write-once medium (for example, DVD+R).

The specific reason is usually given in the immediately preceding error message.

W005: The data compression feature is unavailable: <error>

The data compression feature was unavailable due to the specified error.

W006: Attempting to locate data on the defective medium

The tape drive detected a defective data block while performing a locate operation.

W007: <blockCount> defective block(s) were found on the medium

The tape drive detected the specified number of defective data blocks on the medium.

W008: The security context for opening the medium <mediumName> is not available. Make sure the Firestreamer Helper Service is running

The tape drive attempted to open the specified file medium under the Local System account because the Firestreamer Helper Service failed to provide the security context. Make sure the service is running.

W009: Unable to change the medium's read speed: <error>

The tape drive was unable to change the read speed of the medium due to the specified error.

W010: Unable to change the medium's write speed: <error>

The tape drive was unable to change the write speed of the medium due to the specified error.

W011: The medium had <defectiveBlockCount> defective block(s) redirected, which resulted in <allocatedBlockCount> allocated and <freeBlockCount> free block(s) in the spare area

The media drive redirected the specified number of defective data blocks to the spare area. See also M023.

W012: Unable to extend the file medium: <error>

The tape drive was unable to increase the size of the file medium due to the specified error.

W013: The drive medium <mediumName> was being used by another process: <error>

The tape drive was unable to obtain exclusive access to the drive medium because the latter was being used by another process. The tape drive forcibly dismounted the storage volume associated with the medium in order to proceed.

The W013 message is generated by the Firestreamer drivers version 4.0.1 and later. The previous versions of the drivers produced the E026 message and returned an error condition to the backup software, which caused the current backup to fail. We recommend that you perform the troubleshooting steps listed for E026. However, if you were unable to identify the process that was using the drive medium, W013 can be ignored.

E001: Please purchase a license to use Firestreamer beyond the trial period

You need to purchase a license and install the license key to use Firestreamer beyond the 30-day trial period.

E002: The media drive reported the following error: <error>

The media drive reported the specified error. Any provided numeric error codes have meaning only to the manufacturer of the media drive. Usually, this message is displayed because of the following reasons:

• The medium is defective.
• The medium is not compatible with the media drive (this is a common case with DVD drives).
• The media drive is faulty.

If the message relates to a file medium, then the following errors may be displayed:

• The specified network name is no longer available. Error codes: C00000C9 (STATUS_NETWORK_NAME_DELETED), C000013B (STATUS_LOCAL_DISCONNECT), C000013B (STATUS_REMOTE_DISCONNECT), C000020B (STATUS_ADDRESS_CLOSED), C000020C (STATUS_CONNECTION_DISCONNECTED), C000020D (STATUS_CONNECTION_RESET).
  This error indicates that Firestreamer was unable to access the file on a network location, which is usually caused by network problems. You may want to search the Internet for the above error message. For example, check the following articles: KB325487, KB961293.

E003: The current medium does not support writing at arbitrary locations

The backup software attempted either to overwrite previously recorded data on the write-once medium, or to write at a tape position which was not beginning-of-partition (BOP), end-of-data (EOD), or a frame boundary.

E004: There is not enough memory to complete an operation

Firestreamer was unable to obtain a required amount of memory. You may want to increase the amount of RAM in your computer, and to ensure that the other running programs are not using the memory inefficiently.

E005: An unexpected hardware error has occurred

An unexpected hardware error occurred. Please submit a support request.

E006: A media drive operation timed out

The media drive failed to respond in timely fashion.

E007: A media drive operation was cancelled

An operation on the media drive was cancelled.

E008: The medium format is unknown or corrupted

The tape drive detected a data inconsistency on the medium.

E010: Unable to read data from the medium
E011: Unable to locate data on the medium
E012: Unable to write data to the medium

The tape drive was unable to transfer data from/to, or to locate data on the medium because of any of the following reasons:

• The media drive reported a hardware error. The E002 message is also displayed in this case.
• There was a non-hardware failure (for example, an insufficient memory condition).
• The logical structure of the medium was corrupted (for example, because of a previously failed backup).

E013: An unexpected internal error <errorNumber> has occurred

The specified internal error occurred. Please submit a support request.

E014: Unable to decompress data

The tape drive was unable to decompress data from the medium.

E015: The medium name <mediumName> is invalid: <error>

The medium name in the media map file was invalid due to the specified error.

E016: Unable to open the medium <mediumName>: <error>

The tape drive was unable to open the medium due to the specified error. Ensure that the medium name is valid.

If the message relates to a file medium, then the following errors may be displayed:

• Access is denied. Error code: 0xC0000022 (STATUS_ACCESS_DENIED).
  This error most likely indicates that the account the Firestreamer Helper Service is running under has insufficient rights to access the file. For more information, see File Media.
• The system cannot find the file specified. Error code: 0xC0000034 (STATUS_OBJECT_NAME_NOT_FOUND).
  You need to create a file medium before it can be loaded into a tape drive. For more information, see File Media.

E017: Unable to synchronize the write cache with the medium

The tape drive was unable to write memory-cached data to the medium.

E018: Unable to perform a cryptographic operation: <error>

The tape drive was unable to perform a cryptographic operation due to the specified error.

E019: Unable to parse the media map at line <lineNumber> <lineText>: <error>

The tape library was unable to parse the line of the media map file due to the specified error.

E020: Unable to access the media map file <fileName>: <error>

The tape library was unable to read or write the media map file due to the specified error.

E021: Unable to load the media map file <fileName>: <error>

The tape library was unable to process the media map file due to the specified error.

E022: Unable to update the internal media map file <fileName>: <error>

The tape library was unable to write to the internal media map file due to the specified error.

E023: Unable to load media into the changer because the current media is locked in the tape drive(s) by the backup software

The media could not be loaded into the tape library because the backup software locked the current media in one or more tape drives. Wait for the current tape operation to finish, and try again.

E024: Unable to apply the Firestreamer Helper Service security context while opening the medium <mediumName>: <error>

The tape drive was unable to impersonate the Firestreamer Helper Service's account while opening the medium due to the specified error.

E025: Unable to insert the medium <mediumName> into a tape drive: <error>

The tape library was unable to insert the medium into a tape drive due to the specified error.

E026: The drive medium <mediumName> was being used by another process: <error>

The tape drive was unable to obtain exclusive access to the medium because the latter was being used by another process. To resolve the issue, follow the steps below:

• Make sure you have closed all other programs (including Windows Explorer) which could access the media drive.
• Try to assign a drive letter to the drive and open it in Windows Explorer to see if the drive is accessible.
• Check the status of the drive in Windows Disk Management. The drive must not be marked as offline.
• If you are logged on via Remote Desktop, try to log on locally to see if Windows is displaying a message related to the drive.
• If the drive does not contain important data, try to reformat the drive in Windows Disk Management to see if the latter can lock the drive to perform the format operation.

E027: The medium <mediumName> is unusable because it is read-only

The tape drive was unable to use the medium because it was not writable.

E028: The medium <mediumName> is unusable because it is unprepared

The tape drive was unable to use the drive medium because the latter was not prepared. You need to prepare direct-access drive media before using it with Firestreamer for the first time.

E029: Unable to determine the type of the medium <mediumName>: <error>

The tape drive was unable to determine the type of the medium.

E030: Unable to close the track on the medium

The tape drive was unable to close the current track on the medium.

E031: Unable to close the session on the medium

The tape drive was unable to close the current session on the medium.

E032: Unable to format the medium

The tape drive was unable to format the medium.

E033: Unable to copy the internal media map file <sourceFileName> to <destinationFileName>: <error>

Firestreamer was unable to copy the file due to the specified error.

E034: Unable to copy the current media map to <fileName>: <error>

Firestreamer was unable to write to the file due to the specified error.

E035: Unable to load media into the changer because the changer door is locked by the backup software

The media could not be loaded into the tape library because the backup software locked the changer door. Wait for the current tape operation to finish, and try again.

E036: Unable to find the volume for the drive medium <mediumName>: <error>

The storage volume associated with the drive medium could not be found. Please submit a support request.

E037: Unable to open the volume for the drive medium <mediumName>: <error>

The storage volume associated with the drive medium could not be opened due to the specified error.

E038: The medium <mediumName> appears more than once in the media map.

Each medium can be specified only once in a media layout. Make sure that the media layout does not contain duplicate medium names.

E801: Unable to initialize the Firestreamer interface controller: <error>

The Firestreamer Helper Service failed to initialize due to the specified error.

E802: Unable to load media into Firestreamer Media Changer: <error>

The Firestreamer Helper Service was unable to load media into all tape libraries due to the specified error.

E803: Unable to access the Firestreamer Storage Controller: <error>

The Firestreamer Storage Controller driver was inaccessible. Make sure the driver is loaded.

E804: Unable to load media into the following Firestreamer Media Changer libraries: <details>

The Firestreamer Helper Service was unable to load media into one or more tape libraries due to the specified error(s).