DPM 2010 tape backups failing
Posted: 08 Feb 2013, 18:38
We're currently using DPM2010 with Firestreamer 4.0.0 backing up to a TS-879U-RP QNAP for our "long term" tape backups. We use this identical configuration successfully in offices around the world.
Everything had been working fine, and just recently we noticed that the long term backups were failing. DPM says:
DPM failed to use the tape in Slot 3 because it appears to be a cleaning tape that is identified incorrectly as a backup tape. (ID 25016 Details: Internal error code: 0x80990C20)
The Firestreamer activity log says:
02/08/2013 09:37:54 | Error | E025 | L1T003 | Unable to insert the medium [file://\\xxxxxx.xxxxxxxxx.net\xxxxxx\xxxxxx\xxxxxxxxxx\DPM\servers\VTL12\T22HHCRK82E_BV_10000000003.fsrm*83968] into a tape drive: The system cannot find the file specified [C0000034] | file://\\xxxxxx.xxxxxxxxxx.net\xxxxxx\xxxxxx\xxxxxxxxx\DPM\servers\VTL12\T22HHCRK82E_BV_10000000003.fsrm *83968 | T22HHCRK82E_BV_10000000003
Looking at the QNAP, I can see that T22HHCRK82E_BV_10000000003.fsrm does not exist. Though numerically, the files before and after it, exist. The log shows other examples of files it cannot find, and they are also missing from the QNAP. It's like specific files were deleted and others were left alone. I'm not aware of any person or process that could have removed the files.
Is it possible to determine how the files disappeared? Can they be recreated? Do they need to be recreated?
Bottom line, I just want to get the long term backups going again without disturbing the existing backup data.
Thanks...
Dru
Everything had been working fine, and just recently we noticed that the long term backups were failing. DPM says:
DPM failed to use the tape in Slot 3 because it appears to be a cleaning tape that is identified incorrectly as a backup tape. (ID 25016 Details: Internal error code: 0x80990C20)
The Firestreamer activity log says:
02/08/2013 09:37:54 | Error | E025 | L1T003 | Unable to insert the medium [file://\\xxxxxx.xxxxxxxxx.net\xxxxxx\xxxxxx\xxxxxxxxxx\DPM\servers\VTL12\T22HHCRK82E_BV_10000000003.fsrm*83968] into a tape drive: The system cannot find the file specified [C0000034] | file://\\xxxxxx.xxxxxxxxxx.net\xxxxxx\xxxxxx\xxxxxxxxx\DPM\servers\VTL12\T22HHCRK82E_BV_10000000003.fsrm *83968 | T22HHCRK82E_BV_10000000003
Looking at the QNAP, I can see that T22HHCRK82E_BV_10000000003.fsrm does not exist. Though numerically, the files before and after it, exist. The log shows other examples of files it cannot find, and they are also missing from the QNAP. It's like specific files were deleted and others were left alone. I'm not aware of any person or process that could have removed the files.
Is it possible to determine how the files disappeared? Can they be recreated? Do they need to be recreated?
Bottom line, I just want to get the long term backups going again without disturbing the existing backup data.
Thanks...
Dru