Unable to insert media

The technical support forum for Firestreamer (the virtual tape library).
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cwhitmore
Posts: 15
Joined: 16 Aug 2011, 20:25

Post by cwhitmore »

After I rebooted my DPM 2010 server the drive letter changed on my external HDD so I followed the instructions from another post on this forum to remove the drive letter. I was able to do that, but I'm still not able to backup to the file media. Any ideas?

08/18/2011 20:48:02 | Info | M032 | | The MMC device is connected: [\??\IDE#CdRomHL-DT-ST_CDRW#DVD_GCCT10N_______________A105____#5&2226f652&0&0.0.0#{53f56308-b6bf-11d0-94f2-00a0c91efb8b}]. | |
08/18/2011 20:48:02 | Info | M034 | | The direct-access device is connected: [\??\SCSI#Disk&Ven_DELL&Prod_PERC_6#i#5&12295a7e&0&010000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}]. | |
08/18/2011 20:48:02 | Info | M034 | | The direct-access device is connected: [\??\SCSI#Disk&Ven_DELL&Prod_PERC_6#i#5&12295a7e&0&010100#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}]. | |
08/18/2011 20:48:06 | Info | M032 | | The MMC device is connected: [\??\SCSI#CdRom&Ven_ELBY&Prod_CLONEDRIVE&Rev_1.4#1&2afd7d61&0&000000#{53f56308-b6bf-11d0-94f2-00a0c91efb8b}]. | |
08/18/2011 20:48:06 | Info | M032 | | The MMC device is connected: [\??\SCSI#CdRom&Ven_MagicISO&Prod_Virtual_DVD-ROM&Rev_1.0A#1&1843ccbc&0&0000#{53f56308-b6bf-11d0-94f2-00a0c91efb8b}]. | |
08/18/2011 20:48:10 | Info | M034 | | The direct-access device is connected: [\??\USBSTOR#Disk&Ven_Dell&Prod_Virtual__Floppy&Rev_123#8&50c599&0&1028__123456&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}]. | |
08/18/2011 20:48:10 | Info | M034 | | The direct-access device is connected: [\??\USBSTOR#Disk&Ven_Dell&Prod_Virtual__Flash&Rev_123#8&23867829&0&1028__123456&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}]. | |
08/18/2011 20:48:10 | Info | M032 | | The MMC device is connected: [\??\USBSTOR#CdRom&Ven_Dell&Prod_Virtual__CDROM&Rev_123#8&2428035b&0&1028__123456&0#{53f56308-b6bf-11d0-94f2-00a0c91efb8b}]. | |
08/18/2011 20:48:10 | Info | M034 | | The direct-access device is connected: [\??\USBSTOR#Disk&Ven_Hitachi&Prod_HDT721010SLA360&Rev_#888888888D87&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}]. | |
08/18/2011 20:48:23 | Success | M022 | L1 | The media map file was loaded successfully. | |
08/18/2011 21:00:12 | Error | E016 | L1T004 | Unable to open the medium [H:\backups\Crystalink\EXTERNAL1000000000Y.fsrm]: The device is not ready [C0000013] | file://H:\backups\Crystalink\EXTERNAL1000000000Y.fsrm*10000 | EXTERNAL1000000000Y
08/18/2011 21:00:12 | Error | E025 | L1T004 | Unable to insert the medium [file://H:\backups\Crystalink\EXTERNAL1000000000Y.fsrm*10000] into a tape drive: The device is not ready [C0000013] | file://H:\backups\Crystalink\EXTERNAL1000000000Y.fsrm*10000 | EXTERNAL1000000000Y
08/18/2011 21:02:38 | Error | E016 | L1T004 | Unable to open the medium [H:\backups\Crystalink\EXTERNAL1000000000Y.fsrm]: The device is not ready [C0000013] | file://H:\backups\Crystalink\EXTERNAL1000000000Y.fsrm*10000 | EXTERNAL1000000000Y
08/18/2011 21:02:38 | Error | E025 | L1T004 | Unable to insert the medium [file://H:\backups\Crystalink\EXTERNAL1000000000Y.fsrm*10000] into a tape drive: The device is not ready [C0000013] | file://H:\backups\Crystalink\EXTERNAL1000000000Y.fsrm*10000 | EXTERNAL1000000000Y
08/18/2011 21:05:08 | Error | E016 | L1T004 | Unable to open the medium [H:\backups\Crystalink\EXTERNAL10000000001.fsrm]: The device is not ready [C0000013] | file://H:\backups\Crystalink\EXTERNAL10000000001.fsrm*10000 | EXTERNAL10000000001
08/18/2011 21:05:08 | Error | E025 | L1T004 | Unable to insert the medium [file://H:\backups\Crystalink\EXTERNAL10000000001.fsrm*10000] into a tape drive: The device is not ready [C0000013] | file://H:\backups\Crystalink\EXTERNAL10000000001.fsrm*10000 | EXTERNAL10000000001
08/18/2011 21:06:50 | Error | E016 | L1T004 | Unable to open the medium [H:\backups\Crystalink\EXTERNAL1000000000Y.fsrm]: The device is not ready [C0000013] | file://H:\backups\Crystalink\EXTERNAL1000000000Y.fsrm*10000 | EXTERNAL1000000000Y
08/18/2011 21:06:50 | Error | E025 | L1T004 | Unable to insert the medium [file://H:\backups\Crystalink\EXTERNAL1000000000Y.fsrm*10000] into a tape drive: The device is not ready [C0000013] | file://H:\backups\Crystalink\EXTERNAL1000000000Y.fsrm*10000 | EXTERNAL1000000000Y
08/18/2011 21:16:56 | Success | M022 | L1 | The media map file was loaded successfully. | |
08/18/2011 21:18:57 | Error | E016 | L1T004 | Unable to open the medium [\??\Volume{543b3862-c9e4-11e0-9815-0022198dec57}\backups\Crystalink\EXTERNAL1000000000Y.fsrm]: The device is not ready [C0000013] | file://\??\Volume{543b3862-c9e4-11e0-9815-0022198dec57}\backups\Crystalink\EXTERNAL1000000000Y.fsrm*10000 | EXTERNAL1000000000Y
08/18/2011 21:18:57 | Error | E025 | L1T004 | Unable to insert the medium [file://\??\Volume{543b3862-c9e4-11e0-9815-0022198dec57}\backups\Crystalink\EXTERNAL1000000000Y.fsrm*10000] into a tape drive: The device is not ready [C0000013] | file://\??\Volume{543b3862-c9e4-11e0-9815-0022198dec57}\backups\Crystalink\EXTERNAL1000000000Y.fsrm*10000 | EXTERNAL1000000000Y
08/18/2011 21:54:01 | Error | E016 | L1T004 | Unable to open the medium [\??\Volume{543b3862-c9e4-11e0-9815-0022198dec57}\backups\Crystalink\EXTERNAL10000000004.fsrm]: The device is not ready [C0000013] | file://\??\Volume{543b3862-c9e4-11e0-9815-0022198dec57}\backups\Crystalink\EXTERNAL10000000004.fsrm*10000 | EXTERNAL10000000004
08/18/2011 21:54:01 | Error | E025 | L1T004 | Unable to insert the medium [file://\??\Volume{543b3862-c9e4-11e0-9815-0022198dec57}\backups\Crystalink\EXTERNAL10000000004.fsrm*10000] into a tape drive: The device is not ready [C0000013] | file://\??\Volume{543b3862-c9e4-11e0-9815-0022198dec57}\backups\Crystalink\EXTERNAL10000000004.fsrm*10000 | EXTERNAL10000000004
08/18/2011 22:04:20 | Error | E016 | L1T004 | Unable to open the medium [\??\Volume{543b3862-c9e4-11e0-9815-0022198dec57}\backups\Crystalink\EXTERNAL1000000001D.fsrm]: The device is not ready [C0000013] | file://\??\Volume{543b3862-c9e4-11e0-9815-0022198dec57}\backups\Crystalink\EXTERNAL1000000001D.fsrm*10000 | EXTERNAL1000000001D
08/18/2011 22:04:20 | Error | E025 | L1T004 | Unable to insert the medium [file://\??\Volume{543b3862-c9e4-11e0-9815-0022198dec57}\backups\Crystalink\EXTERNAL1000000001D.fsrm*10000] into a tape drive: The device is not ready [C0000013] | file://\??\Volume{543b3862-c9e4-11e0-9815-0022198dec57}\backups\Crystalink\EXTERNAL1000000001D.fsrm*10000 | EXTERNAL1000000001D
jsf
Cristalink Support
Posts: 300
Joined: 29 Aug 2010, 09:03

Post by jsf »

When you substitute drive letters, they must point to valid drives. In other words, your current media layout must be valid.

First, create a working media layout with the correct drive letters. Then substitute the drive letters while they are still pointing to correct drives.
Best regards,
John Smith
Cristalink Support
cwhitmore
Posts: 15
Joined: 16 Aug 2011, 20:25

Post by cwhitmore »

That did it.
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