Failed to Inventory and E025

The technical support forum for Firestreamer (the virtual tape library).
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kindITguy
Posts: 4
Joined: 28 Oct 2014, 17:13

Failed to Inventory and E025

Post by kindITguy » 28 Oct 2014, 17:29

Hello,

I am trying to inventory newly created tapes in ArcServe Backup solution and keep getting errors.

ArcServe sees the tapes, but when attempting to inventory, results into <Unreadable Media> tag next to each tape.

At the same time Firestreamer produces two errors: E025 and E010.

10/28/2014 13:04:13 | Error | E025 | L1T001 | Unable to insert the medium [] into a tape drive: The medium URI prefix is invalid. | |
10/28/2014 13:04:13 | Error | E010 | L1T001 | Unable to read data from the medium. | |

Please advice.

jsf
Cristalink Support
Posts: 300
Joined: 29 Aug 2010, 09:03

Re: Failed to Inventory and E025

Post by jsf » 28 Oct 2014, 17:47

Your media map file seems to contain empty tape names. Have you created it manually?
Best regards,
John Smith
Cristalink Support

kindITguy
Posts: 4
Joined: 28 Oct 2014, 17:13

Re: Failed to Inventory and E025

Post by kindITguy » 28 Oct 2014, 18:18

js wrote:
> Your media map file seems to contain empty tape names. Have you created it manually?

No, media map was generated by the application. Here is the content of the current media map

S*||file://F:\VTL_Tapes\MSU_VAULT001.fsrm
S*||file://F:\VTL_Tapes\MSU_0021000000003A.fsrm
S*||file://F:\VTL_Tapes\Z6HXR37HSGJ_1000000000A.fsrm
S*||file://F:\VTL_Tapes\Z6HXR37HSGJ_U_VAULT10000000038.fsrm
S*||file://F:\VTL_Tapes\MSU_VAULT10000000039.fsrm

jsf
Cristalink Support
Posts: 300
Joined: 29 Aug 2010, 09:03

Re: Failed to Inventory and E025

Post by jsf » 28 Oct 2014, 19:59

Where did you get the content of the current media map from?
How did you apply (load) that media map?
Do you use a script?
What's the content of C:\Windows\FirestreamerMediaMap0.dat and C:\Windows\FirestreamerMediaMap1.dat?
Best regards,
John Smith
Cristalink Support

kindITguy
Posts: 4
Joined: 28 Oct 2014, 17:13

Re: Failed to Inventory and E025

Post by kindITguy » 28 Oct 2014, 20:19

> Where did you get the content of the current media map from?

I saved current media map to a file and copied it here.

> How did you apply (load) that media map?

I created it by manually adding existing and creating new media files using Media Layout Editor

> Do you use a script?

I do not use any scripts

> What's the content of C:\Windows\FirestreamerMediaMap0.dat and C:\Windows\FirestreamerMediaMap1.dat?

C:\Windows\FirestreamerMediaMap0.dat:

S*||file://F:\VTL_Tapes\MSU_VAULT10000000039.fsrm|1B0000
S*||file://F:\VTL_Tapes\Z6HXR37HSGJ_U_VAULT10000000038.fsrm|1B0001
S*||file://F:\VTL_Tapes\MSU_0021000000003A.fsrm|1B0002
S*||file://F:\VTL_Tapes\Z6HXR37HSGJ_1000000000A.fsrm|1B0003
D*||file://F:\VTL_Tapes\MSU_VAULT001.fsrm|1B0004

C:\Windows\FirestreamerMediaMap1.dat doesn't exist.

OS: Windows Server 2012 Standard

jsf
Cristalink Support
Posts: 300
Joined: 29 Aug 2010, 09:03

Re: Failed to Inventory and E025

Post by jsf » 28 Oct 2014, 20:49

Could you run inventory and copy and paste here the entire Activity view? Thanks!
Best regards,
John Smith
Cristalink Support

kindITguy
Posts: 4
Joined: 28 Oct 2014, 17:13

Re: Failed to Inventory and E025

Post by kindITguy » 29 Oct 2014, 14:39

I ran inventory on first 5 slots, here is what I got:

10/29/2014 10:32:15 | Error | E010 | L1T004 | Unable to read data from the medium. | |
10/29/2014 10:32:15 | Error | E025 | L1T005 | Unable to insert the medium [] into a tape drive: The medium URI prefix is invalid. | |
10/29/2014 10:32:15 | Error | E010 | L1T005 | Unable to read data from the medium. | |
10/29/2014 10:32:15 | Error | E010 | L1T002 | Unable to read data from the medium. | |
10/29/2014 10:32:15 | Error | E025 | L1T003 | Unable to insert the medium [] into a tape drive: The medium URI prefix is invalid. | |
10/29/2014 10:32:15 | Error | E010 | L1T003 | Unable to read data from the medium. | |
10/29/2014 10:32:15 | Error | E025 | L1T001 | Unable to insert the medium [] into a tape drive: The medium URI prefix is invalid. | |
10/29/2014 10:32:15 | Error | E010 | L1T001 | Unable to read data from the medium. | |

The ArcServe has following messages:

E8033 BKPSRVR01 10/29/2014 10:32:26 AM Failed to [Inventory] slot [4] of Library with SN [L0CHGRCD362BAB8BEDE3119402806E6] (EC=ILLEGAL COMMAND)
E6112 BKPSRVR01 10/29/2014 10:32:26 AM Failed to read the tape's header. (Serial Number=[Z6HXR37HSGJ_1000000000A])
E8033 BKPSRVR01 10/29/2014 10:32:26 AM Failed to [Inventory] slot [3] of Library with SN [L0CHGRCD362BAB8BEDE3119402806E6] (EC=ILLEGAL COMMAND)
E6112 BKPSRVR01 10/29/2014 10:32:26 AM Failed to read the tape's header. (Serial Number=[MSU_0021000000003A])
E8033 BKPSRVR01 10/29/2014 10:32:26 AM Failed to [Inventory] slot [1] of Library with SN [L0CHGRCD362BAB8BEDE3119402806E6] (EC=ILLEGAL COMMAND)
E6112 BKPSRVR01 10/29/2014 10:32:26 AM Failed to read the tape's header. (Serial Number=[MSU_VAULT10000000039])
E8033 BKPSRVR01 10/29/2014 10:32:25 AM Failed to [Inventory] slot [2] of Library with SN [L0CHGRCD362BAB8BEDE3119402806E6] (EC=ILLEGAL COMMAND)
E6112 BKPSRVR01 10/29/2014 10:32:25 AM Failed to read the tape's header. (Serial Number=[Z6HXR37HSGJ_U_VAULT10000000038])
E8033 BKPSRVR01 10/29/2014 10:32:25 AM Failed to [Inventory] slot [0] of Library with SN [L0CHGRCD362BAB8BEDE3119402806E6] (EC=ILLEGAL COMMAND)
E6112 BKPSRVR01 10/29/2014 10:32:25 AM Failed to read the tape's header. (Serial Number=[MSU_VAULT001])

jsf
Cristalink Support
Posts: 300
Joined: 29 Aug 2010, 09:03

Re: Failed to Inventory and E025

Post by jsf » 30 Oct 2014, 07:48

I am sorry to say the current version of Firestreamer does not support ArcServe. We however have a beta version which does. If you would like to try it, please contact us privately. Thank you.
Best regards,
John Smith
Cristalink Support

jsf
Cristalink Support
Posts: 300
Joined: 29 Aug 2010, 09:03

Re: Failed to Inventory and E025

Post by jsf » 13 Dec 2014, 21:31

The issue with ArcServe is resolved in Firestreamer 4.1.0 (not released yet; the release date is TBD).
Best regards,
John Smith
Cristalink Support

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