Firestreamer v4.0.0 / DPM - Library drive not functioning er

The technical support forum for Firestreamer (the virtual tape library).
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Practait
Posts: 16
Joined: 21 Nov 2013, 12:58

Firestreamer v4.0.0 / DPM - Library drive not functioning er

Post by Practait » 21 Aug 2014, 13:41

Hi,

We use it with Microsoft data Protection MAnager - both 2010 and 2012 SP1. When we used it with DPM2010 we used to get Library Drive not functioning on regular occurrences whic caused failed backups. I hoped that this would go away with DPM 2012 SP1 but it hasnt. I therefore looked to see if their was an updated version of Firestreamer but it seems that we already have the latest one available via download - v4.0.0

Does anyone have any idea why we keep getting these "Library Drive not functioning" errors in DPM please?

Thanks

John

Practait
Posts: 16
Joined: 21 Nov 2013, 12:58

Re: Firestreamer v4.0.0 / DPM - Library drive not functionin

Post by Practait » 21 Aug 2014, 14:05

Forgot to mention that the "Library Drive Not Functioning" errors occur after the backups have started and data is written but it seems after some time (maybe an hour or so in_. the backup suddenly stops withis error without fully completing

jsf
Cristalink Support
Posts: 300
Joined: 29 Aug 2010, 09:03

Re: Firestreamer v4.0.0 / DPM - Library drive not functionin

Post by jsf » 21 Aug 2014, 19:27

Please follow the standard troubleshooting procedure. In particular, check for error or warning messages in the Activity view of the Firestreamer Snap-In.
Best regards,
John Smith
Cristalink Support

Practait
Posts: 16
Joined: 21 Nov 2013, 12:58

Re: Firestreamer v4.0.0 / DPM - Library drive not functionin

Post by Practait » 22 Aug 2014, 07:21

Thanks for the reply. However, when i look in the activity log there are just 2 entries for Data compression being enabled. i was hoping to see a history of events

jsf
Cristalink Support
Posts: 300
Joined: 29 Aug 2010, 09:03

Re: Firestreamer v4.0.0 / DPM - Library drive not functionin

Post by jsf » 22 Aug 2014, 19:16

The Activity view is reset on reboot. However, all errors and warning are also logged to the Windows Event Log (the Application log, the FsHelperSvc source).

What is the exact full text of the "Library Drive Not Functioning" error?
Best regards,
John Smith
Cristalink Support

Practait
Posts: 16
Joined: 21 Nov 2013, 12:58

Re: Firestreamer v4.0.0 / DPM - Library drive not functionin

Post by Practait » 08 Sep 2014, 07:51

[attachment=0]Firestreamer.jpg[/attachment]
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Firestreamer.jpg
Firestreamer.jpg (29.38 KiB) Viewed 6648 times

Practait
Posts: 16
Joined: 21 Nov 2013, 12:58

Re: Firestreamer v4.0.0 / DPM - Library drive not functionin

Post by Practait » 08 Sep 2014, 07:52

The above screen shot was taken after I inactivated the alert

Thanks

John

jsf
Cristalink Support
Posts: 300
Joined: 29 Aug 2010, 09:03

Re: Firestreamer v4.0.0 / DPM - Library drive not functionin

Post by jsf » 08 Sep 2014, 08:07

Please see http://social.technet.microsoft.com/For ... b2b5218712. The error seems to be reported when DPM performs inventory while a backup job is in progress. It has nothing to do with Firestreamer.
Best regards,
John Smith
Cristalink Support

Practait
Posts: 16
Joined: 21 Nov 2013, 12:58

Re: Firestreamer v4.0.0 / DPM - Library drive not functionin

Post by Practait » 10 Sep 2014, 12:40

Thanks for the reply. However, I cant see the option mentioned in the article unlss I have to wait until Friday and recheck whilst a job is active?

jsf
Cristalink Support
Posts: 300
Joined: 29 Aug 2010, 09:03

Re: Firestreamer v4.0.0 / DPM - Library drive not functionin

Post by jsf » 10 Sep 2014, 18:32

I am sorry to say that we are not in the position to give advice on DPM issues. The author of the article was apparently a Microsoft employee. You may want to forward your question to a Microsoft DPM specialised forum or to Microsoft Support.
Best regards,
John Smith
Cristalink Support

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