Errormessages in Firestreamer console

The technical support forum for Firestreamer (the virtual tape library).
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dwntel
Posts: 4
Joined: 17 Dec 2012, 15:08

Errormessages in Firestreamer console

Post by dwntel » 12 Mar 2014, 08:34

Get the following errors from time to time. This do not occurring every time the backup runs. Any experience with this?
03/11/2014 05:44:46 | Info | M015 | L1T005 | Data compression is enabled. | file://\\servername\folder\71ASQ8YS002_10000000057.fsrm | 71ASQ8YS002_10000000057
03/11/2014 08:20:53 | Error | E002 | L1T002 | The media drive reported the following error: The requested operation could not be completed due to a file system limitation [C0000427] | file://\\servername\folder\71ASQ8YS002_1000000004A.fsrm | 71ASQ8YS002_1000000004A
03/11/2014 08:21:07 | Error | E012 | L1T002 | Unable to write data to the medium. | file://\\servername\folder\71ASQ8YS002_1000000004A.fsrm | 71ASQ8YS002_1000000004A
03/11/2014 09:04:37 | Info | M015 | L1T002 | Data compression is enabled. | file://\\servername\folder\71ASQ8YS002_1000000004A.fsrm | 71ASQ8YS002_1000000004A
03/11/2014 09:05:20 | Info | M015 | L1T003 | Data compression is enabled. | file://\\ip-adress\folder\71ASQ8YS002_1000000002H.fsrm | 71ASQ8YS002_1000000002H
03/11/2014 09:29:10 | Error | E002 | L1T003 | The media drive reported the following error: The requested operation could not be completed due to a file system limitation [C0000427] | file://\\ip-adress\folder\71ASQ8YS002_1000000002H.fsrm | 71ASQ8YS002_1000000002H
03/11/2014 09:29:20 | Error | E012 | L1T003 | Unable to write data to the medium. | file://\\ip-adress\folder\71ASQ8YS002_1000000002H.fsrm | 71ASQ8YS002_1000000002H
03/11/2014 09:29:30 | Info | M015 | L1T003 | Data compression is enabled. | file://\\ip-adress\folder\71ASQ8YS002_10000000017.fsrm | 71ASQ8YS002_10000000017
03/11/2014 18:01:28 | Error | E002 | L1T004 | The media drive reported the following error: The requested operation could not be completed due to a file system limitation [C0000427] | file://\\servername\folder\71ASQ8YS002_10000000048.fsrm | 71ASQ8YS002_10000000048
03/11/2014 18:01:51 | Error | E012 | L1T004 | Unable to write data to the medium. | file://\\servername\folder\71ASQ8YS002_10000000048.fsrm | 71ASQ8YS002_10000000048
03/11/2014 22:00:29 | Error | E002 | L1T002 | The media drive reported the following error: The requested operation could not be completed due to a file system limitation [C0000427] | file://\\servername\folder\71ASQ8YS002_1000000004A.fsrm | 71ASQ8YS002_1000000004A
03/11/2014 22:00:38 | Error | E012 | L1T002 | Unable to write data to the medium. | file://\\servername\folder\71ASQ8YS002_1000000004A.fsrm | 71ASQ8YS002_1000000004A
03/11/2014 22:00:48 | Info | M015 | L1T002 | Data compression is enabled. | file://\\servername\folder\71ASQ8YS002_1000000003Z.fsrm | 71ASQ8YS002_1000000003Z
03/12/2014 05:25:50 | Error | E002 | L1T005 | The media drive reported the following error: The requested operation could not be completed due to a file system limitation [C0000427] | file://\\servername\folder\71ASQ8YS002_10000000057.fsrm | 71ASQ8YS002_10000000057
03/12/2014 05:26:07 | Error | E012 | L1T005 | Unable to write data to the medium. | file://\\servername\folder\71ASQ8YS002_10000000057.fsrm | 71ASQ8YS002_10000000057

jsf
Cristalink Support
Posts: 300
Joined: 29 Aug 2010, 09:03

Re: Errormessages in Firestreamer console

Post by jsf » 12 Mar 2014, 19:00

The media drive reported the following error: The requested operation could not be completed due to a file system limitation [C0000427]
The error comes from Windows and we can do nothing about it. The error is defined by Microsoft as follows:

0xc0000427 STATUS_FILE_SYSTEM_LIMITATION
0x299 (or 665 or 0x80070299) ERROR_FILE_SYSTEM_LIMITATION

Make sure you are not using FAT as it doesn't support files bigger than 4GB. If you are using NTFS, it can be a bug in Windows, see for example KB957065 or KB967351. What kind of hardware does your "servername" belong to?
Best regards,
John Smith
Cristalink Support

dwntel
Posts: 4
Joined: 17 Dec 2012, 15:08

Re: Errormessages in Firestreamer console

Post by dwntel » 13 Mar 2014, 08:54

Hi

I am using NTFS filesystem. The HW is an Server2012 R2 running on an R710 Dell server. This server is connected to an PowerVault MD3260 for storage.

\ Torstein

jsf
Cristalink Support
Posts: 300
Joined: 29 Aug 2010, 09:03

Re: Errormessages in Firestreamer console

Post by jsf » 13 Mar 2014, 18:54

I assume that "\\servername" is a share on PowerVault MD3260. If so, then I don't think that the version of Windows on your DPM server or the type of its filesystem matter.

What do matter are the operating system and the file system on PowerVault MD3260 (unless PowerVault drives appear as local drives on your DPM server and the "\\servername" share is actually a local share, i.e. "servername" is the name of your DPM server).
This server is connected to an PowerVault MD3260 for storage.
How is it connected, precisely? How did you create the "\\servername" share?
Best regards,
John Smith
Cristalink Support

dwntel
Posts: 4
Joined: 17 Dec 2012, 15:08

Re: Errormessages in Firestreamer console

Post by dwntel » 02 Apr 2014, 10:41

It seems that splitting the protection groups in smaller groups solves almost every error messages. I had some protection groups around 20 TB and they sometimes failed. The tapes did not exceed 4 TB but did failed anyway.
Some fails anyway but it is not a big issue anymore.

\ T

jsf
Cristalink Support
Posts: 300
Joined: 29 Aug 2010, 09:03

Re: Errormessages in Firestreamer console

Post by jsf » 03 Apr 2014, 04:42

You may want to update the firmware of your PowerVault.
Best regards,
John Smith
Cristalink Support

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