Cristalink Support Forums

We cannot recommend any particular hardware. Firestreamer uses the standard Windows API (Application Programming Interface) to communicate with storage devices, and should work fine with any properly designed hardware. Based on customer feedback and our own experience we found that: The latest drive...

Only driver installed for the RD1000 is 'Dell PowerVault RD1000 Utility 1.44' from the Dell website, which enables the eject button to work properly. Is this driver displayed as signed by Microsoft Winqual? You may want to try Windows Driver Verifier (Verifier.exe) against that driver. See http://w...

It's highly unlikely that the upgrade from 3.95.9 to 4.0 caused the issue. Most likely, you have a problem with the storage stack, and Firestreamer is involved only because it uses that stack as the destination storage. What's the operating system version? Do you have any third party drivers install...

I apologize for the slow reply. As far as I can tell from the log file, it seems that NTBackup performed a backup and then tried to verify it, but didn't like something and ejected the media. Another customer contacted us with a similar strange problem a couple of weeks ago. The solution was to use ...

We got the file, thank you. I deleted the attachment as it contains your email address etc.

The log files are usually located in C:\Documents and Settings\All Users\Application Data\Cristalink\Firestreamer-RM\Logs. To find out the name of a particular log file, right-click the appropriate View Log link in the Backup Task Report, and then click Properties. If you use Internet Explorer, the ...

How did you configure your backups?
Are you using Firestreamer-RM Wrapper?
If yes, the log file is accessible through Backup Task Report.

- Are you using Firestreamer-RM Wrapper for sheduled backups? If yes, what's the content of the wrapper log file? - Is there anything written to the DVD disc for the failed backup at all? **** IMPORTANT **** You can upload the wrapper log file as an attachment to your reply, but REMOVE ALL SENSITIVE...

My understanding is that you would like to increase the utilization of physical tape with Microsoft DPM. To my knowledge, the problem is that DPM may use different tapes for different protection groups, and may ask for a free tape before the current tapes are filled in. Firestreamer can definitely h...

We haven't tested Firestreamer with NetBackup. In case if NetBackup doesn't recognize Firestreamer VTL, you need to contact Symantec Support to get updated "Device Mapping Package".