Cristalink Support Forums

The current version of Firestreamer (4.0) fully supports: Microsoft System Center Data Protection Manager , starting with version 2007 SP1 and up to the latest version ( System Center DPM 2022 as of May 2023), with any service pack. Microsoft Windows Server , starting with version 2003 SP1 and up to...

From your response it appears that the server has been running for a while. If so, it's even more likely it's run out of kernel memory. Check the paged and non-paged pool usage, overall and per process (you need to add relevant columns on the Details tab of Task Manager and sort by clicking the colu...

The Install License option won't be available if Firestreamer Snap-In is unable to communicate with the driver.

The error indicates that your system is out of memory. Have you checked the memory status in Task Manager? What does it show? Have you rebooted your server recently?

Thank you so much for the update. We will see if anything could be done on our side to alleviate the problem. We will follow up accordingly.

>>Does Firestreamer support DPM 2016 Tech Preview and is it expected to support the DPM 2016 release when it's announced on 26th September

Yes, it does and is.

The script seems to unload all the media and then locks the door, but it then just sits here after it locks the door. It never runs the rest, any suggestions? What do you expect the sample script to do (what do you mean by "the rest")? Have you modified the script in any way? Please note ...

The provided automation script is just an example. In your own script, you can do whatever you want. You seem to ask whether you can alternate different sets of virtual tapes located in different folders on the same network share. Yes, you can. You can also load media map files from any location. A ...

You can try and create a diagnostic log file, though as I pointed out earlier, it is going to be a pointless exercise. We won't be able to resolve compatibility issues without the backup software vendors' participation.

The other issue may be that the backup software does not issue periodic TEST UNIT READY or similar commands to check the drive status, while Firestreamer relies on those commands to report its state. After loading tape into the tape drive, try starting a backup 3-4 times in a row, to see whether the...

Most backup software has a hard-coded list of tape libraries/drives. The result is that to support a new library/drive the backup software vendor needs to release a new version of their product. Yosemite doesn't seem to be an exception. If you loaded tape into a slot, then most likely Yosemite canno...