Support
Users who purchased a Firestreamer-RM license are entitled to prompt
email support. We also provide technical assistance to unlicensed
users while they are evaluating Firestreamer-RM.
Please note that we are unable to answer questions about the Microsoft
Backup Utility (NTBackup), unless they relate directly to Firestreamer-RM.
Before submitting a support request, please check out
Frequently Asked Questions and make sure you use the
latest version of Firestreamer-RM.
How to submit a support request
You can use any of the following methods to submit a support request:
After you have submitted your request, you should receive an automatic
confirmation email from us within a few minutes. If you have not
received the email within an hour, then our reply was probably filtered
out by your spam filter.
Note that all customer enquiries end up in the
Cristalink Ticket System. You can always check the status
of your request there (you will need to create an account first).
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