Support

Users who purchased a Firestreamer license are entitled to prompt email support. We also provide technical assistance to unlicensed users while they are evaluating Firestreamer.

Please note that we are unable to answer questions about your backup software (for example, Microsoft DPM), unless they relate directly to Firestreamer.

Before submitting a support request, please check out Frequently Asked Questions and make sure you use the latest version of Firestreamer.

How to Submit a Support Request

You can use any of the following methods to submit a support request:

• Fill out the Firestreamer Support Request Form.
• Use the Ticket System to open a support ticket.
• Write to support@cristalink.com.

After you have submitted your request, you should receive an automatic confirmation email from us within a few minutes. For more information, see Customer Support.